The Relationship Between Knowledge Management and Organizational Performance with the Mediating Role of Research and Development
Keywords:
Knowledge management, organizational performance, research and developmentAbstract
The purpose of this study is to examine the impact of knowledge management on organizational performance, with the mediating role of research and development in one of the companies operating in the oil industry. To achieve this goal, the theoretical framework of the study was first developed through a review of the literature and previous research. Based on this framework, the conceptual model of the study was proposed, and research hypotheses were formulated. The statistical population consists of managers and experts from one of the companies active in the oil industry, totaling 186 individuals, from which a sample of 125 participants was selected. A questionnaire, with items extracted from reliable sources and whose validity and reliability were confirmed, was distributed among the selected participants. Given the non-normal distribution of data and the structure of the research model, the partial least squares (PLS) method and the Smart PLS2 software were used for statistical analysis. The results showed that the impact of knowledge management on organizational performance is 0.578, the impact of knowledge management on research and development is 0.551, and the impact of research and development on organizational performance is 0.632. Finally, recommendations were provided to improve organizational performance based on knowledge management and research and development.
Downloads
References
Abd, A., & Nordin, N. (2023). The Mediating Role of Open Innovation Mindset on the Relationship Between Human
Resource Management and Knowledge Management Toward Innovation Performance in the Jordanian SMEs.
International Conference on Business and Technology,
Adnan, A., Abdullah, H. S., & Ahmad, J. (2016). Assessing the moderating effect of competition intensity on HRM
practices and organizational performance link: The experience of Malaysian R&D companies. 7th International
Economics & Business Management Conference,
Akbarieh, R., Hojati, M., & Nasrollahi, H. (2024). Examining the Impact of Cultural Intelligence on Organizational
Performance. Third International Conference on Innovation and Research in Educational Sciences, Management,
and Psychology,
Arena, P. (2021). Codification Strategies in Knowledge Management Processes Learning from Stimulation: the
University of North Carolina Chapel.
Azhar, A., Rehman, N., Majeed, N., & Bano, S. (2024). Employer branding: A strategy to enhance organizational
performance. International Journal of Hospitality Management, 116, 103618.
https://doi.org/10.1016/j.ijhm.2023.103618
Bavarsad, B., Rahimi, F. A., & Sardari, S. (2018). Investigating the impact of supply chain management practices on
financial performance. Business Management Explorations, 10(20), 1-26. https://www.sid.ir/paper/400994/en
Budur, T., Abdullah, H., Rashid, C. A., & Demirer, H. (2024). The Connection Between Knowledge Management
Processes and Sustainability at Higher Education Institutions. Journal of the Knowledge Economy, 1-34.
https://doi.org/10.1007/s13132-023-01664-4
Chand, M., & Katou, A. (2017). The impact of HRM practices on organizational performance in the Indian hotel industry.
Employee Relations, 29, 576-594. https://doi.org/10.1108/01425450710826096
Choi, B., Poon, S. K., & Davis, J. G. (2008). Effects of knowledge management strategy on organizational performance:
A complementarity theory-based approach. Omega, 36.
onal_performance_A_complementarity_theory-based_approach
Cohen, J. F., & Olsen, K. (2020). Knowledge management capabilities and firm performance: A test of universalistic,
contingency and complementarity perspectives. Expert Systems with Applications, 42(3), 1178-1188.
https://doi.org/10.1016/j.eswa.2014.09.002
Delshab, V., Winand, M., Sadeghi Boroujerdi, S., Hoeber, L., & Mahmoudian, A. (2022). The impact of knowledge
management on performance in nonprofit sports clubs: The mediating role of attitude toward innovation, open
innovation, and innovativeness. European Sport Management Quarterly, 22(2), 139-160.
https://doi.org/10.1080/16184742.2020.1768572
Estrada, I., Faems, D., & de Faria, P. (2019). Coopetition and product innovation performance: The role of internal
knowledge sharing mechanisms and formal knowledge protection mechanisms. Industrial Marketing Management,
, 56-65. https://doi.org/10.1016/j.indmarman.2015.11.013
Faldesiani, R., & Senen, S. H. (2024). Knowledge Management Systems in Higher Education: A Comprehensive Study
through Systematic Literature Review and Bibliometric Analysis (2019-2023). The Eastasouth Management and
Business, 2(02), 184-201. https://doi.org/10.58812/esmb.v2i02.185
Farooq, R. (2024). A review of knowledge management research in the past three decades: a bibliometric analysis. VINE
Journal of Information and Knowledge Management Systems, 54(2), 339-378. https://doi.org/10.1108/VJIKMS-08-
-0169
Ghasemi, B., & ValMohammadi, C. (2018). Designing a world-class knowledge management maturity model based on
the excellence model: A mixed approach. Public Management Research, 11(40), 79-107.
https://jmr.usb.ac.ir/article_4295.html?lang=en
Gholich Li, B., & Eghtezadi, E. (2015). Investigating the role of knowledge management and innovation in the
performance of small and medium-sized business enterprises. Human Resources Development Quarterly, 2(5), 1-
Goel, R. K., & Nelson, M. A. (2022). Employment effects of R&D and process innovation: Evidence from small and
medium-sized firms in emerging markets. Eurasian Business Review, 12, 97-123. https://doi.org/10.1007/s40821-
-00203-6
González-Ramos, M. I., Guadamillas, F., & Donate, M. J. (2023). The relationship between knowledge management
strategies and corporate social responsibility: Effects on innovation capabilities. Technological Forecasting and
Social Change, 188, 122287. https://doi.org/10.1016/j.techfore.2022.122287
Griffin, P. A., Hong, H. A., & Ryou, J. W. (2022). Proprietary costs: Why do R&D-active firms choose single-lender
financing? Accounting review. https://doi.org/10.2308/tar-2018-0158
Heidari, H., Mousavi, F., & Hosseini, S. R. (2014). Designing a structural model of human resource management to
achieve organizational loyalty. Public Management Quarterly, 6(3), 457-480.
https://jipa.ut.ac.ir/article_50764.html?lang=en
Imbriani, C., Pittiglio, R., Reganati, F., & Sica, E. (2014). How much do technological gap, firm size, and regional
characteristics matter for the absorptive capacity of Italian enterprises? International Advances in Economic
Research, 20(1), 57. https://doi.org/10.1007/s11294-013-9439-7
Islami Ashlaghi, L., & Khamsa, A. (2019). The impact of knowledge management on innovation performance in the
pharmaceutical industry (Case study: Employees of the Research and Development unit of Health Pharmaceutical
Investment Holding). Payavard Salamat, 13(1), 34-44. https://payavard.tums.ac.ir/article-1-6701-en.html
Komariyah, I. (2024). Exploring the Influence of Digital Transformation, Change Management, and Employee
Engagement on Organizational Performance of Non Profit Organization in Indonesia. International Journal of
Business Law and Education, 5(2), 2651-2662. https://doi.org/10.56442/ijble.v5i2.919
Miri-Moghadam, M., Ghazi Nouri, S. S., Tofighi, J., & Elahi, S. (2015). Technological learning in the oil industry: A
case study of the development phases of the South Pars Gas Field. (No Journal Name), 7(2), 66-87.
Moncada-Paternò-Castello, P. (2022). Top R&D investors, structural change and the R&D growth performance of young
and old firms. Eurasian Business Review, 12, 1-33. https://doi.org/10.1007/s40821-022-00206-3
Moumivand, H., Noori, J., Eskandari, A., & Akhavan, P. (2021). Investigating the relationship between knowledge
management and creativity and innovation management in organizations (Case study: A military research
organization). Industrial Technology Development, 19(45), 49-60.
https://jtd.iranjournals.ir/article_247994.html?lang=en
Nass, S., & Testa, S. (2019). A knowledge management approach to organizational competitive advantage: Evidence
from the food sector. European Management Journal, 27(2), 129-141. https://doi.org/10.1016/j.emj.2008.06.005
Ng, K. S. P. (2024). How Customer Knowledge Management Helps Retain Fitness Club Members: A Mediating Effect
of Relationship Quality. International Journal of Sports Marketing and Sponsorship, 25(2), 360-381.
https://doi.org/10.1108/ijsms-07-2023-0136
Nguyen, L. T. (2024). How Knowledge-Based HRM Practices Affects Aspects of Innovation Capability Through
Knowledge Management: The Moderating Role of Innovative Culture. Global Knowledge Memory and
Communication. https://doi.org/10.1108/gkmc-03-2024-0162
O'Connell, V., AbuGhazaleh, N., Tahat, Y., & Whelan, G. (2022). The Impact of R&D Innovation Success on the
Relationship between R&D Investment and Financial Leverage. Journal of Open Innovation: Technology, Market,
and Complexity, 8(3), 129. https://doi.org/10.3390/joitmc8030129
Seifollahi, N. (2021). Analyzing the impact of knowledge management and innovation on entrepreneurial orientation.
Skill Development, 9(36), 7-23. https://doi.org/10.52547/irtvto.9.36.7
Su, Q. (2018). The impacts of quality management practices on business performance: An empirical investigation from
China. International Journal of Quality & Reliability Management, 25(8).
https://doi.org/10.1108/02656710810898621
Valderrama, T. G., Sánchez-Ortiz, J., & Mulero-Mendigorri, E. (2023). Knowledge Production And commercialization
From R&D: The Pharmaceutical Sector. Management Decision, 61(13), 222-247. https://doi.org/10.1108/md-05-
-0567
Viotti, E. B. (2014). National learning systems: a new approach on technological change in late industrializing economies
and evidences from the cases of Brazil and South Korea. Technological Forecasting and Social Change, 69(7), 653-
https://doi.org/10.1016/S0040-1625(01)00167-6
Wang, S., Noe, R. A., & Wang, Z. M. (2022). Motivating knowledge sharing in knowledge management systems: A
quasi-field experiment. Journal of Management, 40(4), 978-1009. https://doi.org/10.1177/0149206311412192
Wei, L. Q., & Ling, Y. (2015). CEO characteristics and corporate entrepreneurship in transition economies: Evidence
from China. Journal of Business Research, 68(6), 1157-1165. https://doi.org/10.1016/j.jbusres.2014.11.010
Yunus, M. K. (2023). Enhancing Information Technology on Organizational Performance Through in Cement Industry
South Sulawesi. Jurnal Manajemen, 27(3), 575-593. https://doi.org/10.24912/jm.v27i3.1256
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 2025 Journal of Technology in Entrepreneurship and Strategic Management (JTESM)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
