Designing Development Strategies for a Blockchain-Based Ecosystem in the Service Delivery Chain: A Case Study of a Defense Service Organization
Keywords:
Blockchain, Defense Service Organization, Service Delivery Chain, EcosystemAbstract
"Blockchain technology," also known as "distributed ledger technology (DLT)," ensures transparency, security, traceability, immutability of information, and decentralization. This technology offers a promising outlook for reducing or solving many managerial challenges, such as fairness, and has positioned itself as a critical factor for the sustainability of companies and organizations through its value proposition of "trust." This study aims to design development strategies for a blockchain-based ecosystem by leveraging established and validated models of this technology to create an efficient, secure, and transparent platform in the service delivery chain of a defense service organization. To achieve this, after identifying the essential requirements and drivers of change, the internal and external factors will be specified as the basis for determining strategies. These strategies will then be aligned with validated national and international models, and the components, tools, and platforms of this ecosystem will be presented. To address the research questions, a mixed-methods approach was employed, utilizing questionnaires and expert opinions from the fields of management within the organization and blockchain technology. Finally, based on the obtained results, a strategy map for establishing this ecosystem is provided.
Downloads
References
Bernard, A. (1994). The Online User's Encyclopedia: Bulletin Boards and Beyond. Addison-Wesley.
https://www.amazon.com/Online-Users-Encyclopedia-Bulletin-Boards/dp/0201622149
Dehbasteh, K., Pourabrahimi, A., Afshar Kazemi, M. A., & Imamchayi, C. V. M. (2020). Designing a Blockchain-Based
Business Model in Developing Countries Using Qualitative Content Analysis Method (Case Study: Iranian Mobile
Operator). Scientific-Research Journal of Management Improvement, 14(2 (Issue 48)), 147-169.
https://www.behboodmodiriat.ir/article_113838.html
Farsijani, H., & Kermpour, A. (2022). Evaluating the Readiness for Blockchain Technology Adoption in National Iranian
Gas Company. journal of Production and Operations Management, 13(3 (Issue 30)), 1-23.
https://jpom.ui.ac.ir/article_26821.html
Golabchi, H., Kiaee, M., & Kameli, M. J. (2024). Designing a Superior Service Delivery Model in Education to Enhance
Public Satisfaction [Research Article]. Iranian Journal of Educational Sociology, 7(1), 189-197.
https://doi.org/10.61838/kman.ijes.7.1.18
Govindan, K. (2022). Tunneling the barriers of blockchain technology in remanufacturing for achieving sustainable
development goals: A circular manufacturing perspective. Business Strategy and the Environment, 31(8), 3769-3785.
https://doi.org/10.1002/bse.3031
Hakimi, N., Fathi, Z., & Pourbahrami, B. (2024). Application of Metacombination Technique in the Financial Flow
Based on Blockchain Technology in the Hospital Ecosystem. Dynamic Management and Business Analysis, 2(4),
-93. https://doi.org/10.22034/dmbaj.2024.2035663.1036
Hashemi, M., Ranjbar Safdari, M., Noor Bakhsh, A., & Faham, E. (2022). Endogenizing Blockchain Windows of
Opportunity in Iran's Banking Industry through Applying Technological Innovation System (TIS) Approach. The
Scientific Quarterly Journal of Improvement Management, 15(4), 153-192.
https://www.behboodmodiriat.ir/article_141613.html
Iansiti, M., & Lakhani, K. R. (2017). The truth about blockchain. Harvard business review. https://hbr.org/2017/01/thetruth-about-blockchain
Kitsantas, T., & Chytis, E. (2022). Blockchain Technology as an Ecosystem: Trends and Perspectives in Accounting and
Management. Journal of Theoretical and Applied Electronic Commerce Research, 17, 1143-1161.
https://doi.org/10.3390/jtaer17030058
Mahdi, M., & Shafiei, G. (2022). New Capital Market in the Light of Sixth Development Plan Law (Functionality of
blockchain technology in the capital market). Journal of Securities Exchange, 14(56), 197-224.
https://www.sid.ir/paper/955559/fa
Mohammadi Fateh, A., & Salarnejad, A. A. (2022). The Scope of Blockchain Technology: A Meta-Synthesis Study of
Applications, Benefits, Challenges, and Related Technologies. Sciences and Techniques of Information
Management, 8(1), 245-300. https://stim.qom.ac.ir/article_2137.html
Mougayar, W., & Peyman, R. (2016). The Business Blockchain. Rah Pardakht. https://www.amazon.de/BusinessBlockchain-Practice-Application-Technology/dp/1119300312
Nakamoto, S. (2008). Bitcoin: a peer-to-peer electronic cash system. https://bitcoin.org/bitcoin.pdf
Pilkington, M. (2016). Blockchain technology: principles and applications. Research handbook on digital
transformations. https://doi.org/10.4337/9781784717766.00019
Schöbel, S. M., & Leimeister, J. M. (2023). Metaverse platform ecosystems. Electronic Markets, 33(12).
https://doi.org/10.1007/s12525-023-00623-w
Secinaro, S., Dal Mas, F., Brescia, V., & Calandra, D. (2022). Blockchain in the accounting, auditing and accountability
fields: A bibliometric and coding analysis. Accounting, Auditing & Accountability Journal, 35(9), 168-203.
https://doi.org/10.1108/AAAJ-10-2020-4987
Setyowati, M. S., Utami, N. D., Saragih, A. H., & Hendrawan, A. (2023). Strategic factors in implementing blockchain
technology in Indonesia's value-added tax system. Technology in Society, 72, 102-169.
https://doi.org/10.1016/j.techsoc.2022.102169
Sheldon, R. (2023). A Timeline and History of Blockchain Technology. TechTarget.
https://www.techtarget.com/whatis/feature
Tapscott, A. (2020). The Financial Services Revolution: How Blockchain is Transforming Money, Markets, and Banking
(Translated by Sharareh Shabl Alhoma ed.). Rah Paydah Publishing. https://www.amazon.com/Financial-ServicesRevolution-Blockchain-Transforming/dp/1988025494
Tapscott, D., & Tapscott, A. (2018). Blockchain Revolution (Translated by Maziar Mo'tamedi ed.). Rah Paydah
Publishing. https://itig-iraq.iq/wp-content/uploads/2019/05/Blockchain_Revolution.pdf
Vadgama, N., & Tasca, P. (2021). An Analysis of Blockchain Adoption in Supply Chains Between 2010 and 2020.
Frontiers in Blockchain, 4. https://doi.org/10.3389/fbloc.2021.610476
Wang, S. (2024). Blockchain-Enabled Utility Optimization for Supply Chain Finance: An Evolutionary Game and Smart
Contract Based Approach. Mathematics, 12(8), 1243. https://doi.org/10.3390/math12081243
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 2024 Journal of Technology in Entrepreneurship and Strategic Management (JTESM)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
